Refund policy
Because of the nature of our product, once the order is placed no cancellation/refund is allowed whatsoever.
However, we do have an exchange policy, only and only for damaged or defective goods. We always check our products thoroughly before shipping them to our customers. However, sometimes, the damage might happen during the shipping of the products. These issues must be reported by way of a complete uncut/unedited opening video of the sealed parcel. The video must start by clearly showing the recipient’s address tag on the sealed parcel and end by showing the defect of the product. This video is to be sent within two days of delivery of the product.
Without a complete and uncut opening video of the sealed parcel, we can’t help you with any kind of damage. And there’s no argument for this policy whatsoever.
Nevertheless, our (Team Kizal’s) verdict will be final and binding over any dispute.
For a product to be eligible for exchange, the following conditions must apply:
Once your return is received, your exchange will be processed within 10 business days. You will receive a confirmation email when your return has been processed.
To complete your exchange, we require a receipt or proof of purchase.
NOTE: We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 2 days exchange policy timeframe and without a uncut/unedited video of the broken items and/or package.
Replacement/Credits
Return address will be shared with you over an Email or a WhatsApp Message.
We recommend using the original packaging to send back your product to us. Once the item is received we will process the exchange. We do not issue return postage or labels; it is your responsibility to pay for the shipping of the damaged product (s). However, we will bear the cost of shipping the exchanged product, if the exchange is approved.
You may use the carrier of your choice, but we strongly recommend using a traceable and insured form of delivery. Please retain the tracking number for your records. We will not be responsible for packages lost in transit.
We cannot accept an empty package or used items for exchange. Products that are not eligible for exchange will not be returned to the sender and will not be eligible for credit. Costs to return items to Kizal’s are the responsibility of the customer.
However, we do have an exchange policy, only and only for damaged or defective goods. We always check our products thoroughly before shipping them to our customers. However, sometimes, the damage might happen during the shipping of the products. These issues must be reported by way of a complete uncut/unedited opening video of the sealed parcel. The video must start by clearly showing the recipient’s address tag on the sealed parcel and end by showing the defect of the product. This video is to be sent within two days of delivery of the product.
Without a complete and uncut opening video of the sealed parcel, we can’t help you with any kind of damage. And there’s no argument for this policy whatsoever.
Nevertheless, our (Team Kizal’s) verdict will be final and binding over any dispute.
For a product to be eligible for exchange, the following conditions must apply:
- The issue must be reported to Kizal’s within 2 days of your receipt of the product.
- Kizal’s must be contacted immediately if products are damaged as a result of shipping.
- A complete uncut parcel opening video of the sealed parcel must be provided to the Customer Care team.
- Product(s) is returned in the condition it was received.
Once your return is received, your exchange will be processed within 10 business days. You will receive a confirmation email when your return has been processed.
To complete your exchange, we require a receipt or proof of purchase.
NOTE: We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 2 days exchange policy timeframe and without a uncut/unedited video of the broken items and/or package.
Replacement/Credits
- If an exchange is approved, a replacement or credit note will be issued.
- You will be notified via email once the exchange has been processed.
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Return products must be received and accounted at Kizal’s before credit notes are made available for future orders or replacements can be sent:
- A replacement or credit will be issued within 7-10 calendar days of receipt at Kizal’s warehouse.
- Original shipping and handling costs are non-refundable.
Return address will be shared with you over an Email or a WhatsApp Message.
We recommend using the original packaging to send back your product to us. Once the item is received we will process the exchange. We do not issue return postage or labels; it is your responsibility to pay for the shipping of the damaged product (s). However, we will bear the cost of shipping the exchanged product, if the exchange is approved.
You may use the carrier of your choice, but we strongly recommend using a traceable and insured form of delivery. Please retain the tracking number for your records. We will not be responsible for packages lost in transit.
We cannot accept an empty package or used items for exchange. Products that are not eligible for exchange will not be returned to the sender and will not be eligible for credit. Costs to return items to Kizal’s are the responsibility of the customer.